Customer Feedback and Refund Policy
Introduction
At Spaghetti House, we are dedicated to providing you with an exceptional dining experience. Your satisfaction is our top priority, and we greatly value your feedback, which helps us continually improve our food and services.
Addressing Concerns During Your Visit
- Immediate Attention: We kindly request that any concerns or issues with your meal or service be brought to our attention immediately during your visit. This allows our team to address the matter promptly and ensure you have the best possible experience.
- Speak to Our Staff: Our managers and staff are always available and eager to assist you. Please do not hesitate to inform us if something is not to your satisfaction. We are committed to making things right on the spot.
Refund Policy
- On-the-Spot Resolutions: If you are unsatisfied with any aspect of your dining experience, we are happy to offer remedies such as replacing a dish, providing an alternative, or making necessary adjustments to your bill during your visit.
- After Your Visit: We understand that sometimes feedback comes after you’ve left the restaurant. While we appreciate all feedback and take it seriously, please note that we are unable to process refunds once the dining experience has concluded and payment has been completed.
Continuous Improvement
- Your Feedback Matters: We encourage you to share your thoughts and suggestions. Feedback provided after your visit is invaluable and helps us enhance our offerings and service quality.
- Exceptional Circumstances: In certain exceptional situations, we may review post-visit concerns on a case-by-case basis to ensure fairness and uphold our commitment to guest satisfaction.
Contact Us
- Reach Out Anytime: If you have any comments or questions, please feel free to contact us at:
- Email: info@spaghettihouse.co.uk
- Phone: +447936032060
Your Legal Rights
- Statutory Rights Unaffected: This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. We are committed to honoring all legal obligations to our guests.
Thank You
Thank you for choosing Spaghetti House. We look forward to serving you and ensuring that every visit is a memorable one.